FAQ

What do you do?

We can help transform your own or your children’s artwork, drawing, sketch or cartoon into a real 3D soft toy or plush toy. All of our soft toys and plush toys are hand made by our experienced design group.

Can you also do custom hand puppets?

Yes we can. Please send us through your artwork, drawing, sketch or cartoon and we’ll see what we can whip up for you!

Do you a minimum order quantity for individual soft toys or plush toys?

We have no minimum orders required. You can order from 1 soft toy or plush toy to as many as you want!

How do we determine the price of each custom made soft toy or plush toy?

This is dependent on the complexity of the artwork, drawing, sketch or cartoon provided; and the estimated time required to source fabric and materials required to make your soft toy or plush toy. The general price range for a custom hand made soft toy is from $60.00 up to $140.00. We aim to manufacture our soft toys and plush toys to match as closely as possible to your artwork, drawing, sketch or cartoon (> 80% similarity).

Can you make custom soft toys or plush toys based upon real people?

Unfortunately it is too difficult to make a custom soft toy or plush toy based upon photographs of real people. The facial characteristics of real people aren’t able to be replicated in a plush format accurately or easily.

Can you make custom soft toys or plush toys based upon real animals and pets?

At this present point in time, we are not taking any new requests to remake real animals and pets into custom soft toys or plush toys. The characteristics and fur associated with real animals and pets makes it very difficult to convert into plush form accurately.

Where are we located?

We are based in Sydney, Australia, but we ship worldwide via DHL Worldwide Express, EMS or TNT. We specialise in making unique custom hand made soft toys and plush toys.

What kind of materials are used to make each soft toy or plush toy?

Our experienced design group will determine what kinds of different fabric and materials that are required to match your artwork, drawing, sketch or cartoon. The fabric and materials used may range from cotton, polyester, buttons, beads, fleece, velvet, wool and more. We take extreme care to use only the highest quality materials possible for each soft toy, and we have a comprehensive quality assurance process that is carried out after completion of each soft toy.  Each softie is stuffed with hypoallergenic 100% polyester fiberfill. Where possible, we can work with you to determine the level of padding that you require inside the soft toy or plush toy. Our soft toys are designed and made for children and all ages 3 years and up.

Can I choose what kind of materials are used to make my soft toy or plush toy?

Generally, our softie makers will choose individual fabric and materials to match the colour and design of your character or object. Where practical, it may be possible for us to use fabric or materials requested by you, but this is not always possible either due to practicality, supply or safety reasons. We only use fabric and materials  which are considered to be safe and non-harmful in the design and construction of our soft toys and plush toys.

How do I know how big the completed soft toy or plush toy will be?

In general, each custom made soft toy can be made to range from a height or length of between 20cm to 50cm. Alternatively, we can alter the height or length accordingly to your individual requirements. A photograph of the completed soft toy or plush toy will be sent to you for approval before final shipment. Any necessary alterations can be made by our experienced designers before final shipment of the soft toy to you.

Can you make very large soft toys or plush toys?

At this present point in time, we can make each custom soft toy to a maximum height of 50cm. This is due to the fact that very large soft toys are difficult and expensive to ship.

How long does it take to make my soft toy or plush toy?

We generally require a minimum of four working weeks to complete your order. However, urgent orders may be able to be fulfilled more quickly where possible. We need to source individual fabric and materials that are required to make your custom soft toy and design your soft toy based upon the artwork, drawing, sketch or cartoon provided. Finally, our design team will hand make your soft toy or plush toy.

Do you make soft toys or plush toys for corporate needs, promotional gifts and weddings?

Yes we certainly do! Please see our Corporate and Promotional Gifts page for more information. We strive to ensure that all of our soft toys and plush toys comply with relevant safety standards. We will can help to make anywhere from a minimum quantity of 300 soft toys, to 1000s, 10000s and higher.

How do I protect my idea, character or design?

One of the first steps that you can take to ensure that your idea is protected,  is to make sure that the manufacturer you work with signs a NDA (Non Disclosure Agreement). This means that we cannot reproduce your product without your permission. Happy Softies will happily assist to sign a NDA with you as we understand that your idea, character or design should not be reproduced without your explicit permission.

What kind of payment methods do you accept?

We use PayPal as our primary payment gateway. PayPal accepts transactions with Visa, MasterCard and Diners Club credit cards. You don’t need a PayPal account to complete the transaction. Payment can also be made using your own individual PayPal account if you have one setup. Alternatively, we also accept payments using direct bank deposit to our nominated bank account.

How does postage and delivery work?

Shipping and handling is included in the quote that we provide to you for your custom made soft toy.

Orders will be processed and mailed on the next business day after you have approved the photograph of your completed soft toy or plush toy. All of our orders are shipped either via DHL Worldwide Express, EMS or TNT and should arrive to your nominated shipping address within 3-7 business days.

We have full end to end tracking of your parcel, and we can provide concise updates to you on the whereabouts of your shipment.

How does our refund policy work?

Our soft toy makers will do all we can to ensure that you are happy with your custom product. However, if you are not satisfied with your purchase after we have finished making your custom soft toy, we can provide a full refund less 30% of the original cost (the 30% deduction is required to cover fabric and material costs). If we have not yet begun work on your custom product, Happy Softies is happy to refund the original cost if we deem reasons outside of our control that would prevent us from properly making your custom product.

We just ask you to please inspect your order carefully so that any defective or incorrect items can be returned promptly.

Do you have a store? Can I collect my soft toy or plush toy?

We are primarily a Internet online store, and we do not have a physical shop front. This helps to keep our costs and prices down to your benefit!

Alternatively, if you are based in Sydney, we can arrange for you to directly pick up your soft toy or plush toy upon completion.



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